Garrafeira Canhoto Terms and Conditions of Use
Welcome to Garrafeira Canhoto. By accessing and using our website and services, you agree to the following terms and conditions. Please read them carefully before making any purchase.
Last updated: October 2025
1. General Information
Company name: Garrafeira Canhoto
Website: www.garrafeiracanhoto.com
Email: garrafeiracanhoto.com
Location: Portugal
VAT number: 515546933
2. Purpose
These terms and conditions govern the use of the Garrafeira Canhoto website and the purchase of products through our online store, namely wines, sparkling wines, champagnes, and spirits.
3. Acceptance of Terms
By using our website and making purchases, the customer declares to:
- Have read and understood these terms and conditions
- Fully accept the conditions set forth herein
- Have the legal capacity to enter into contracts (over 18 years old)
- Provide true and updated information
4. Products and Prices
4.1 Product Description
We strive to provide accurate descriptions and representative images of the products. However:
- Colors may vary slightly due to screen settings
- Vintages may vary depending on availability
- We reserve the right to change specifications without prior notice
4.2 Prices
- All prices are expressed in Euros (€) and include VAT at the current legal rate
- Prices do not include shipping costs, unless otherwise stated
- We reserve the right to change prices at any time
- The applicable price is the one in effect at the time of order confirmation
4.3 Availability
- Products are subject to stock availability
- In case of unavailability, we will contact the customer to propose alternatives or a refund
- We are not responsible for supplier stock shortages
5. Ordering Process
5.1 How to Order
- Select the desired products and add them to the cart
- Review the cart and proceed to checkout
- Fill in billing and delivery details
- Choose the payment method
- Confirm the order
5.2 Confirmation
After placing the order, you will receive:
- A confirmation email with order details
- A payment confirmation email
- An email with shipping and tracking information
5.3 Contract
The purchase and sale contract is considered concluded when Garrafeira Canhoto sends the order confirmation email.
6. Payment
6.1 Payment Methods
We accept the following methods:
- Credit/debit card (Visa, Mastercard, American Express)
- MB Way
- Multibanco (reference)
- PayPal
- Bank transfer
6.2 Security
- All transactions are processed securely via SSL
- We do not store full credit card details
- Payments are processed by certified platforms
6.3 Invoicing
- All purchases include an invoice with or without a VAT number
- The invoice is sent by email after payment
- For invoices with a VAT number, you must provide the number at checkout
7. Shipping and Delivery
7.1 Delivery Areas
We deliver to:
- Mainland Portugal
- Islands (Azores and Madeira) - consult conditions
- European Union - upon request
7.2 Delivery Times
- Mainland Portugal: 2-5 business days
- Islands: 5-10 business days
- European Union: 7-15 business days
These times are indicative and may vary during peak periods.
7.3 Shipping Costs
- Shipping costs are calculated at checkout
- Free shipping for orders over €50 (Mainland Portugal)
- Additional costs may apply to remote areas
7.4 Order Receipt
- The presence of an adult (+18 years old) is required for delivery
- Identification may be requested for age verification
- Check the condition of the packaging before signing for receipt
- Report damages immediately to the carrier and Garrafeira Canhoto
8. Right of Free Resolution (Return)
8.1 Period
You have the right to return products within 14 days of receipt, without needing to provide a reason, as provided for in Decree-Law no. 24/2014.
8.2 Conditions
- Products in their original, intact, and sealed packaging
- Without signs of use or damage
- Accompanied by all accessories and documentation
8.3 Exceptions
Returns are not accepted for:
- Opened bottles or bottles with a broken seal
- Customized products
- Perishable products
8.4 Procedure
To return products:
- Contact us at info@garrafeiracanhoto.com
- Indicate the order number and products to be returned
- Await instructions for shipping
- Send the products properly packaged
8.5 Refund
- Processed within 14 days of receiving the return
- Through the same payment method used
- Return costs are borne by the customer (except for defect or error)
9. Warranties
9.1 Legal Warranty
All products have a 2-year legal warranty in accordance with Portuguese law.
9.2 Defective Products
In case of a defective or damaged product:
- Contact us within 48 hours of receipt
- Send photographs of the product and packaging
- We will proceed with replacement or full refund
- We cover all return costs
10. Liability
10.1 Limitations
Garrafeira Canhoto is not responsible for:
- Interruptions or technical failures of the website
- Delivery delays caused by carriers
- Incorrect information provided by the customer
- Improper use of products
- Damages caused after delivery
10.2 Force Majeure
We are not responsible for non-compliance due to force majeure circumstances (natural disasters, strikes, pandemics, etc.).
11. Intellectual Property
All website content (texts, images, logos, design) is the property of Garrafeira Canhoto and is protected by copyright. Reproduction without prior authorization is prohibited.
12. Personal Data Protection
The processing of personal data is carried out in accordance with the GDPR. Please consult our Privacy Policy for more information.
13. Responsible Alcohol Sales
- The sale of alcoholic beverages to minors under 18 is prohibited
- We reserve the right to request identification
- We refuse sales when there is suspicion of supply to minors
- We promote responsible and moderate consumption
14. Communications
14.1 Newsletter
- You can subscribe to our newsletter to receive promotions
- You can unsubscribe at any time
- We do not share your email with third parties
14.2 Contacts
For questions, complaints, or suggestions:
- Email: garrafeiracanhoto@gmail.com
- Phone: 932 423 819
- Hours: Monday to Friday, 9 am - 6 pm
15. Dispute Resolution
15.1 Complaints
In case of dispute, the consumer may resort to:
- Complaints Book: Available on the website and physically
- Complaint Portal: www.portaldaqueixa.com
- Arbitration Centre: www.cniacc.pt
15.2 Applicable Law
These terms are governed by Portuguese law. Any dispute will be submitted to the courts of the district of [location].
16. Changes to the Terms
Garrafeira Canhoto reserves the right to change these terms and conditions at any time. Changes become effective immediately upon publication on the website. We recommend regularly consulting this page.
17. Partial Nullity
If any clause of these terms is deemed invalid, the remaining clauses shall remain in effect.
18. Contact
For any questions related to these terms and conditions:
Garrafeira Canhoto
Email: info@garrafeiracanhoto.com
Website: www.garrafeiracanhoto.com
By using our website and services, you confirm that you have read, understood, and accept these Terms and Conditions in their entirety.
Thank you for choosing Garrafeira Canhoto!